At the house of At DLH Market , we pride ourselves on offering you a pleasant shopping experience, from ordering to receiving your products. Discover our delivery policy, designed to ensure your skincare products arrive safely and as quickly as possible, wherever you are.
1. Processing Times
- All orders are prepared and shipped within 2 business days. after payment confirmation.
- Orders placed during weekends or public holidays will be processed the next working day.
2. Delivery Zones and Costs
We currently ship to:
-
France : standard delivery in 1 to 3 business days.
-
Overseas Territories: Standard delivery in 1 to 3 business days
-
Europe: these delivery times may vary depending on the country of destination, between 3 and 7 working days.
-
International: Delivery times may vary depending on the destination country, ranging from 5 to 12 business days. We recommend contacting our customer service department for more information on delivery times and applicable fees.
These timeframes are given as a guide and may vary depending on the socio-economic situation of the country.
Delivery charges are calculated based on the weight of your order and your delivery address. They will be displayed at checkout.
You will receive a confirmation email with a tracking number once your order has been shipped.
3. Order Tracking
As soon as your order is shipped, you will receive an email containing:
- The tracking number.
- A link to track your package in real time.
You can also track your order directly through your customer account on our website.
4. Delivery Problems
If you experience a problem with your delivery, here are the steps to follow:
-
Delivery delay: Contact us if you have not received your package within the estimated timeframe.
-
Damaged or lost package: Inform us immediately (within 48 hours of receipt) by providing evidence (photos of the damaged package).
5. Incorrect Address
Please carefully check the delivery address when placing your order. If an incorrect address is provided:
- You will be responsible for the return shipping costs.
6. Assistance
For any questions or special requests regarding delivery, please contact our customer service department:
- Email: contact@dlhmarket.com
We will do our best to ensure you have a pleasant and worry-free shipping experience.
Thank you for trusting us with your purchases!
The DLH Market team